PRIVACY POLICY

Welcome to Gatcombe Candle Co. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.gatcombecandleco.co.uk and purchase our products.

By using our website, you agree to the terms of this Privacy Policy.

Data We Collect

We collect and process the following personal data:

• Identity Information: Name

• Contact Information: Email address

• Billing Information: Billing address, payment details (processed securely via third-party payment providers)

• Order Details: Purchase history and transaction records

• Website Usage Data: IP address, browser type, and other analytics data (collected via cookies—see our Cookie Policy)

How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfill orders

• To communicate with you about your orders or customer service inquiries

• To send promotional emails if you opt-in (you can unsubscribe at any time)

• To improve our website and services

• To comply with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: To fulfill your orders and provide customer service

• Legitimate Interests: To improve our services and communicate important updates

• Consent: For marketing emails (you can withdraw consent at any time)

• Legal Obligation: To comply with tax, accounting, and legal requirements

How We Share Your Data

We do not sell your data. However, we may share it with:

• Payment Processors: To handle transactions securely

• Shipping Providers: To deliver your orders

• Service Providers: For website hosting, analytics, and email marketing

• Legal Authorities: If required by law or to protect our business

Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Object to or restrict processing

• Request data portability

To exercise these rights, contact us at Gatcombecandleco@outlook.com

We use cookies to enhance your browsing experience.

By using our website, you agree to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us improve your experience by remembering preferences, enabling shopping cart functions, and providing analytics.

We use the following types of cookies:

Essential Cookies (Strictly Necessary)

These cookies are required for the website to function properly. They include:

• Enabling shopping cart and checkout functionality

• Remembering user login sessions

• Protecting security and fraud prevention

Updates to This Policy

We may update this policy from time to time. Please review it periodically.

If you have any questions about this Privacy Policy, contact us at:

Gatcombe Candle Co

Email: Gatcombecandleco@outlook.com